CSIROAD CLIENT SUCCESS

CLIENT SUCCESS

We do a little bit of everything; primarily truckload, some LTL and some Brokerage. I finally found the application which does it all, CSIRoad. Now my dispatchers can decide whether we want the load or broker it out.

Because of the web features I can put it on the net or email the carriers I want to get bids from. Fee negotiations can be done on the fly, rate addendums signed and load assigned. All of this with no reentry of data. Oh yeah, a voucher with agreed to amount is automatically sent to AP where it sits until paperwork comes in from the carrier.

My customers send me loads via the internet and the application moves them right to the dispatch screen. It saves everyone a lot of time. In addition, customer can track status of load and even obtain all the delivery documents for their review all via the net. My dispatchers now have more time to focus on problems and really focus on the orders/loads that are not on schedule.

The staff at CSI allowed us to plug in a simple module to integrate with the QuickBooks application. So, no rocking the "accountants" boat and I have the business operation software that gets the job done.

Midwest Trucking Carrier, Contact CSI for more details

We have been a long time customer and are using the most current version of CSIRoad. Our experience with the product and professional CSI support staff has been very positive. The positive business impact on our business has been far reaching.

For example:

· Keep Fill or Inventory Management for our customer’s tracks readings, forecasts requirements and generates orders for dispatching.
· The Dispatching function provides us with an updated view of "what is happening". Consequently, we are using drivers and equipment more efficiently and have experienced a reduction of miles driven while increasing workload.
· Scanning of documents, easy maintenance of fuel surcharge as well as other accessorial charges, automatic rating capability, and ability to email invoices and supporting documents have resulted in significant reduction in number of days to get documents to our customer.
· In our case we are using CSIRoad financials and are very pleased with functionality and reporting capabilities.
In summary, the seamless integration, robust applications, and personnel we have dealt with has made this a good business investment for me

Northeast Petroleum Hauler, Contact CSI for more details

Ticket processing and billing in compliance with job requirements were our major problems. The CSI staff demonstrated a software application that addressed these requirements and I decided to establish a business relationship with them.

The relationship has been a good investment. My dispatchers easily plan daily schedules for drivers, dispatchers have redirect capability, and the application builds the ticket record for billing purposes.

At the end of the day, my "billers" know what to expect from each driver; and only need to enter the tonnage value for each ticket. The CSIRoad application generates the invoice or summary invoice for respective customer based on the job contract.

I have my own maintenance shop and the CSIRoad system really streamlined the record keeping; charging of my owner operators and pulling amount out of their settlement at once or spread over a period of time. The ability to establish job standards increased my mechanic productivity. The preventive maintenance features give warnings to dispatchers, drivers and shop manager and everyone is on the "same page" as to what is happening to my dump trucks.

All this "stuff" is automatically put into CSI’s financial apps. My outside accountant likes them. I like the AR features and Business reports. They give me a good handle on what is happening with my business.

Southeast Dump Operations, Contact CSI for more details

We wanted a system that would handle our trucking and brokerage operation as well as integrate with our customers to seamlessly transfer vehicles to be moved.

We chose CSIRoad and are pleased with the decision.

The dispatch function, including order entry, has all of the information to effectively track and administer vehicles. The assignment of vehicles to an order is easy and fast. We also have the specific location of a VIN in the lot making it a lot easier for driver to pick it up. Even the pickup by a driver at an auction location is streamlined.

The OS&D application includes photos and the thoroughness of information through claim processing has been a real benefit. The billing effectively handles all of the different accessorial charges we encounter and it permits my billing staff more time to audit as compared to gathering information.

Driver Settlement is flexible and gives our drivers the information they need in a Comprehensive format and in a prompt manner.

All of our financial reporting is done by CSIRoad and we find it to be streamlined and comprehensive. It has been a great investment on our behalf.

International Auto Carrier, Contact CSI for more details

We have agents in majority of the ports on the east coast

Thanks to CSIRoad we effectively do the following:
· Track Containers status of "free days" and subsequent rental charges.
· Neatly handle drayage services and give options to "over the road" carriers
· Zero in on a container and readily view all of its movement history including days at each location.
· Scan supporting documents locally and scanned info is automatically attached to the order.
· Flexible rating capabilities within freight billing plus ability to email invoices saves us a lot of time, reduces postage charges, and verifies invoice is in customers hands.
· Owner operators and carrier pay is a breeze.
· All of our financial reporting and we find it to be streamlined and comprehensive .
CSI has been responsive to our needs and we have mutually benefited from this long term relationship.

Mid-Atlantic Intermodal Carrier, Contact CSI for more details

Norris Abrams, General Manager, Eastern Industries - Mardel Trucking Company

These success stories are real world applications of CSIRoad and will show how organizations like yours have successfully implemented it.

We are a Dump Truck Operation located in Eastern Maryland. We haul rock, sand, and various other aggregates. We licensed the CSIRoad applications in 2006. CSIRoad is a valuable asset to our organization. When I call CSI, the support team makes me feel like I am their very best customer, which makes working with CSI a pleasure!

We transport petroleum and ethanol products. We installed CSIRoad in 2009. It was a smooth installation. The applications address the business needs of a petroleum carrier. The support team is responsive and knowledgeable. It's a good relationship.

Jerry McDaniel, President - Encore Transportation, LLC

Our PFQ companies have agents throughout the US. We have licensed the CSIRoad applications for a number of years. It is a valuable tool used in management of our operations. The CSIRoad team is responsive to our needs and a valuable partner for our business.

Carey Fussell, Executive Vice President - Pioneer, Falcon, and Quaker Transport

We are the nation's largest enclosed specialized auto transport company. For over 10 years, CSIRoad has helped us adapt to the needs of our clients and improved our interactions with major auto manufacturers.

Shannon Urcheck, Accounts/System Administrator - Reliable Carriers

We move cars for the major auto manufacturers. CSIRoad has assisted us in accomplishing our goals. We are glad to have CSIRoad as our partner.

Russ Schilling, Director of Development - Excel Transportation & Towing